Customers can check their jewellery or watch repairs status without visiting the shop
Organisations are constantly developing to streamline their daily operational activities, and with modern demand from consumers, it is not unexpected that this would impact consumer repairs in the jewellery trade.
JewelMaster has a solution to handle and execute consumer repairs to engage with the customer during the repair process. The software has built-in functions with notifications delivered instantly to the customer. The software eliminates the need to manually fill out details, increasing efficiency and the customer’s experience.
The Repair Portal is part of JewelMaster’s standard EPOS system (without additional costs) with a browser-based repair module hosted in the JMCloud (JewelMaster Cloud). The Repair Portal can support and work across multiple stores.
The number of functions available on a repair card does not surprise the number of repair-only businesses that use JewelMaster’s software. Whether you use the service of an external repairs service or your in-house department, the module connects the customer with a personal user name and password, the repair bag and the repairer. The module comes with the benefit of being as detailed as you require, including detailing all the stages of the repair, from when it is taken from the customer to when it is ready for collection.
To further enhance your repair service Jewel Master has also developed a unique auto-focus camera scanning solution to attach an image directly to the repair.
A repair entered or amended in the system is immediately accessible by the customer on any device, who can enter a reply to the live repair.
Contact JewelMaster to discuss how their software can improve your business performance and customer service.